0 / Preamble
These general conditions govern the contractual relations for any distance selling, carried out from the electronic commerce site. www.matlog.com between: the "seller", MATLOG and the customer hereinafter referred to as "buyer".
MATLOG within the meaning of Article L.121-16 of the Consumer Code.
It is considered that the validation of the order includes acceptance of the general conditions of sale.
1 / Ordering and opening an account
For any order, the customer must communicate to MATLOG all the information necessary for the good commercial approach. For companies, it will also be a question of specifying more particularly its corporate name, the name of the contact, its department, the various contact details (postal, telephone, etc.).
Companies can request the opening of an account directly with our sales representatives and the application of special payment conditions related to the volume and payment deadlines of their orders, subject to acceptance by our services.
2 / Product information
The products presented on the site www.matlog.com correspond to a proposal for computer, electronic and radio products, on-board systems and subsystems. The sales offers, consisting of the presentation of the products and the prices indicated are valid within the limits of available stocks. Buyers are deemed to understand the use of the products and have the skills to implement them.
3 / Order
Orders can be sent to us by mail, fax, internet, email or phone. The buyer must check the completeness and conformity of the information he provides when ordering and in particular the delivery address. The costs incurred for the reshipment of an order are the responsibility of the buyer.
Orders paid by Carte Bleue or Paypal engage the responsibility of the buyer upon validation by clicking on the "validate" button.
Any order implies acceptance of these conditions of sale described here.
MATLOG undertakes to inform its customer in the event of unavailability of the ordered product, deferred delivery or price difference.
We do not apply a minimum order, but our current "Transport" packages including handling fees and order preparation apply to each delivery.
Any order over 5,000 Euros excluding tax can no longer be canceled or modified within 3 weeks before the delivery date provided by the seller or requested by the buyer.
4 / Force majeure
Any force majeure event has the effect of suspending by Matlog the performance of its obligations until the said event ceases. For the purposes of these General Terms and Conditions of Sale, force majeure is defined as any event, foreseeable or not, the effects of which could not be reasonably prevented by Matlog and which by their nature prevents Matlog from honoring its obligations. The following elements are among others constitutive of force majeure: fire, flood, stoppage or delay of transport, failure of the manufacturer, strikes of all kinds ...
5 / Price
The prices in force are those appearing on our website www.matlog.com. The prices of our products are given for information only, they are understood to be unitary (except in specific cases), and are expressed before tax (excluding tax) and including tax (including all taxes) excluding participation in preparation and shipping costs. In the event of an order to a country other than mainland France, you are the importer of the product (s). Customs duties or other local taxes or import duties or state taxes may be payable. The prices invoiced are those in effect at the time of the order.
6 / Shipping costs and delivery time of the equipment
The products are delivered to the delivery address you provided during the ordering process. Any order recorded requires an average delivery time of 2 to 7 working days subject to stock availability and depending on the choice of carrier. Please note: delivery by carrier implies that you are present at the delivery address the next day or even the day after shipment. Following which we recommend that individuals clearly specify whether delivery via La Poste is necessary.
Delivery times are indicative and failure to comply with them can in no way give rise to the cancellation of the sale or the payment of damages. In case of out of stock, the lead time is approximately 2 to 3 weeks.
The shipping costs indicated are valid for orders placed on our site. www.matlog.com. They include administrative and order preparation costs. These same shipping costs are free for any order placed on our site greater than or equal to € 250 excluding tax, with delivery in mainland France and subject to payment in cash when ordering.
7 / Transport insurance
The buyer must ensure at the time of delivery, in the presence of the carrier, that the packages do not bear any signs of suffering, debris, break-in and that the number of packages corresponds to the number mentioned on the transport documents.
8 / Return of material
Any complaint must be reported to us within 8 days of the date of receipt of the products. However, no return of goods can be made without our prior agreement materialized by the allocation of an "RMA" return number. If accepted on our part, the equipment must be returned to us in its original packaging accompanied by the purchase invoice and an explanatory letter as well as the return number "RMA" assigned during the agreement of return. Return shipping costs are the responsibility of the buyer. During the warranty period, only items with a manufacturing defect recognized by our technical department will be exchanged free of charge.
9 / Risk transfer
The transfer of risk takes place once the buyer has possession of his delivery.
10 / Guarantee
All our products have a minimum 12-month manufacturer's warranty from the date of purchase. Failure caused by negligence, deterioration or improper use voids the manufacturer's warranty.
You may be offered a repair on an estimate established by our technical service.
11 / Payment terms
To pay for his order, the buyer has the option of using the following payment methods: credit card, transfer, paypal, check.
Payments by check will be made out to MATLOG and should be sent to:
43 rue des Fontenelles
78920 Ecquevilly
12 / Late payment
Any delay in payment is liable to generate, from the first day of delay, the invoicing of a lump sum compensation of 40 euros, in accordance with decree n ° 2012-1115 of 01/01/2013.
13 / Secure payments
Secure online payment uses the Stripe payment system.
14 / Customer Service
If you want additional information on one of the products presented on the site www.matlog.com, please use the chat or refer to the information given on the page contact us.
For all specific requests and by mail, please use the following information: